Queen Margaret University secures new training role
February 4, 2012 by admin · Leave a Comment
Queen Margaret University, Edinburgh (QMU) has secured contracts to provide Ombudsman staff with accredited training programmes. This training will be delivered to the Financial Ombudsman Service and the Legal Ombudsman for England and Wales.
QMU recently secured a four year contract to provide accredited training for the Financial Ombudsman Service in London which is the largest ombudsman organisation in the world. The team has delivered a new Masters course which was piloted with seventy ombudsman staff.
In partnership with Northumbria University Law School, QMU has also won a national tender to provide accredited training for the new Legal Ombudsman for England and Wales. This work saw 300 staff trained by the end of 2011.
These significant contracts come on the back of the University’s growing reputation for providing high quality training for ombudsman organisations, complaint handlers, trading standards and other regulatory services. The move reflects QMU’s drive to provide industry relevant courses to equip ombudsman staff to respond effectively to the high levels customer complaints about financial and legal services across the UK and Ireland.
Director of QMU’s Consumer Insight Centre, Carol Brennan, is leading this initiative for the University and is developing a centre of excellence for training, research, knowledge exchange and consultancy in ombudsman and complaint handling practice.
Carol said: “A rise in complaints about services is a reflection of the current economic climate with an increasing number of unresolved disputes being referred to ombudsmen. In the last couple of months, for example, the number of new payment protection insurance (PPI) cases being referred to the Financial Ombudsman Service has climbed steeply – from fewer than 1,000 a week to over 3000. This means they will soon be receiving their 300,000th PPI complaint.”
Recently the Centre has enjoyed several other significant achievements – QMU is the first UK University to provide approved accredited training for the British and Irish Ombudsman Association (BIOA) offering ‘The Professional Award in Ombudsman and Complaint Handling Practice’ and ‘The Professional Certificate in Ombudsman and Complaint Handling Practice’.
Carol explained: “Launched at QMU in 2009, these courses were a sell-out, reflecting a high level of enthusiasm for this project among BIOA’s membership. Also, there is growing international interest in this type of training with course participants coming from as far as Bermuda and Ghana.”
The Centre also delivered a new course for the Police Complaints Commissioner for Scotland. Staff worked in partnership with the organisation to develop a bespoke course which reflects the approach of the organisation and the fact that it deals with some of the country’s most challenging complaints. Professor John McNeil, Scotland’s Police Complaints Commissioner, has recently been appointed as Honorary Professor at QMU to advise the University on its future research and course development.
Carol Brennan concluded: “These significant achievements clearly demonstrate the quality of QMU’s work in the increasingly important area of customer complaints. They also emphasise the University’s commitment to improving service provision and ultimately quality of life.”
Five things you need to know today
February 4, 2012 by admin · Leave a Comment
Occupy Edinburgh
Scotland v England
New Library App
National Libraries Day
Midlothian Libraries Fine Amnesty
Occupy Edinburgh still occupying our thoughts this week. The campers moved to The Meadows last Monday following their eviction from St Andrew Square, and found themselves in court yesterday morning. The Reporter spoke to Willie Black after the court hearing, and he was very pleased that the sheriff had dealt with the matter fairly. He said that the council had tried to “shift the goalposts” during the hearing, but that if necessary the camp would move to the eastern side of the Meadows which he claims is not covered by any bye-laws, as it is not within the council’s ownership. Whether or not that is the case will no doubt be thrashed out next Friday when the council and the occupiers are back in court again.
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Nothing and everything to do with nationalism, there is a rugby international with the Calcutta Cup being played for at Murrayfield today starting at 5 p.m. Ross Ford who plays for Edinburgh Rugby will captain the home team. England last won here in 2004, so it should be an exciting match. And at The Jamhouse tonight a charity event for Hearts and Balls with two bands playing live, the John Beattie Band and the Prov Johnstone Tribute Band. You can be assured of a good night and the cause is also a very good one, supporting as it does rugby players who have sustained injury.
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Edinburgh City Libraries have just launched a mobile app. Here is what they say about it:-”One of the first fully transactional public library smartphone apps in the UK, the Edinburgh Library app helps you get more from your library service:
Out shopping and seen a book you want to read? Scan the barcode on the back cover to your phone and the libraries app will search the catalogue to see if the library has a copy you can reserve.
Couldn’t get to the library to renew your books and DVDs ? Use the Edinburgh Libraries app to log in to your account and do it there and then wherever you are.
Keep forgetting your library membership card ? Scan it in to your phone and you won’t need to worry in future. The scan will work on self service and at traditional library counters.
Edinburgh Libraries updated smart phone app is now available and if you already have the previous version you can quickly update it on your phone.
If you are not a member you can still use the app to search the library catalogue, find the nearest Edinburgh library to where you are, when it’s open and how to get there, or just follow the Literary Map of Edinburgh.”
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Today is National Libraries Day. There are lots of events to attend in city libraries which you can find out about here.
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Midlothian Libraries to offer a week-long Fines Amnesty from today until 11 February 2012.
Midlothian Councillor Peter Boyes, Cabinet Member responsible for Libraries, explains: “We know that some people with overdue items have been discouraged from using our library service because of the fines they have accrued. By offering this one-off fines amnesty, we hope to tempt them back into the habit of using their local library on a regular basis.”
Boyes continued: “Love your Library Day is all about celebrating the importance of libraries to local communities and this amnesty is a practical way of encouraging as many residents as possible to take advantage of all that our libraries have to offer.”
The fines amnesty is a one-off opportunity. It applies to all overdue items, regardless of how long the item has been overdue. Items not returned by 11 February will continue to accrue fines at the usual rate.
What happened in Edinburgh this week?
February 3, 2012 by admin · Leave a Comment
Five things you need to know today
February 3, 2012 by admin · Leave a Comment
Edinburgh Rugby feted at Westminster
Dinner with the rugby elite this evening
Traffic disruption expected tomorrow
EDCM this morning
Blue Peter Badge for Forth Bridge
Mike Crockart, MP for Edinburgh West, tabled an Early Day Motion this week celebrating the success of Murrayfield-based Edinburgh Rugby in the Heineken Cup. The team’s win against London Irish means they are the first Scottish team to make the quarter finals of the premier club competition in eight years.
Commenting, Mr Crockart said:
“I’m absolutely delighted for the team on their well deserved victory and progression through to the quarter finals. Not only have they worked incredibly hard for their place in the last eight, but they have also managed to secure home advantage. It is no mean feat!
“Of course we shouldn’t forget the near 11,000 people who supported the team at their last outing. I would encourage residents from across Edinburgh and beyond to join the burgeoning black and red army by attending the quarter final with Toulouse on 7th April.
“Edinburgh Rugby’s success is not only a boost for the team but for Scottish rugby as a whole. The fact that tickets have already sold out for Scotland’s opening match in the 2012 RBS Six Nations against England demonstrates the good health of Scottish rugby. Saturday’s crowd will be a sell-out 67,000.
“At a time when we are trying to encourage people of all ages to participate in sport and live a more active life, the high profile achievement of the Edinburgh team really does help. I am sure that Edinburgh Rugby will have many more fans by spring.”
The full text of Early day motion 2658: That this House congratulates Edinburgh Rugby on getting through to the quarter finals of the Heineken Cup, the first Scottish team to do so for eight years; notes that the team is the first Scottish side to secure home advantage in the last eight; applauds the near 11,000 individuals who turned out to support Edinburgh Rugby in the game against London Irish; welcomes the boost that the team’s performance will give to rugby in Scotland; further welcomes the affordability of tickets which are just 5 for students and under 18s, 10 for concessions and 15 for advance adult tickets; wishes Edinburgh Rugby the very best of luck as the club performs in rugby’s premier club competition; and encourages residents of Edinburgh and beyond to join the burgeoning black and red army by attending the quarter final with Toulouse on 7 April 2012.
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Designed to become an annual charity event staged alternatively in Edinburgh and London the night before the game, the Glengoyne Auld Enemy Dinner has been brought to fruition by several Scottish and English internationalists from across the decades, joining forces to raise money for Help for Heroes and The Bill McLaren Foundation.
Open to supporters as well as rugby legends, the first event will take place tonight at The Balmoral Hotel in Edinburgh. Scotland and England captains from the past 40 years are already confirmed to attend, including Jim Telfer, Finlay Calder, Brian Moore and Matt Dawson, and countless Calcutta Cup veterans.
As well as providing warming drams throughout the evening, Glengoyne is recognising the past exploits of the iconic game and is honouring the occasion by releasing a limited edition Glengoyne 1990 Single Cask bottling, proceeds from which will go to the two chosen charities.
Neil Boyd, Commercial Director at Ian Macleod Distillers, commented: ‘‘Glengoyne Highland Single Malt Whisky is both proud and delighted to sponsor the inaugural 2012 Auld Enemy Dinner. Established itself in 1833, Glengoyne recognises and celebrates the passion that is synonymous with this great rivalry, and the commitment and dedication of those that compete annually for the famous Calcutta Cup.
“Glengoyne is equally proud to support both Help for Heroes and The Bill McLaren Foundation, excellent charities which are perfect partners for this great occasion. We look forward to this the inaugural Auld Enemy Dinner and to a long association with the event.”
Stuart Reid, a veteran of Scotland’s 2000 Calcutta Cup win, explained: “In the past, nothing has been done on a regular basis to celebrate the uniqueness of the oldest and arguably the most famous rugby fixture in history. Thanks to the support of Glengoyne, the Auld Enemy Dinner gives us that occasion.
“We will now have the opportunity to bring former players together and invite guests to mix with them and hear their stories of a great sporting occasion. The fact that we are raising funds for two great charities will make the event extra special.”
With a vast array of renowned players and coaches attending, including John Rutherford, Gregor Townsend, Scott Hastings, Kenny Logan, Sean Lineen, Rob Wainwright, Mike Teague and Peter Winterbottom, it will be an evening to look back on great matches and forward to the 129th Calcutta Cup meeting the next day.
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The City of Edinburgh Council and Lothian and Borders Police are advising the public who will be travelling through Haymarket on Saturday to plan ahead:
The Scotland v England Rugby match on Saturday 4 February 2012, which kicks off at 5pm, is sold out. This means that over 67,000 fans will be making their way to and from Murrayfield stadium on match day.
The Council say:-”Please allow extra time if you are travelling via Haymarket as the area will be very busy and there are tram works in progress which will cause delays.
For your safety there will be pedestrian diversions in operation so please follow instructions from the stewards and police officers who are there to assist you.”
Road closure information can be found on the council website.
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It’s Friday so it must be time for Edinburgh Coffee Morning…at 8.00a.m. this morning at Centotre, and indeed every Friday morning. Follow them on Facebook.
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Blue Peter awarded the Forth Bridge a Gold Blue Peter Badge last night on the show. You can read more about the accolade here on the BBC. Mike Crockart MP for Edinburgh West is to table an Early Day Motion recognising the Forth Rail Bridge being presented with this exclusive honour.
Commenting Mr Crockart said:
“This is a fitting tribute to the Rail Bridge and to those who risked and lost their lives in its construction.
“That the Bridge is the first manmade structure to receive the award, joining one of the most exclusive clubs, is recognition of its world-class engineering. It’s wonderful that Edinburgh West is home to such an iconic structure.”
Photo – John Preece
Web - http://www.photoboxgallery.com/jlp-photography
Two Missing teenage girls in Edinburgh
February 2, 2012 by admin · Leave a Comment
Julieanne Black (13)
Police in Edinburgh are appealing for information on the whereabouts of two teenage girls who have gone missing together in the Capital.
Julieanne Black (13), and Zeina Sirrieh (15), were last seen at Zeina’s home in the Western Harbour area of Edinburgh around 7.15pm yesterday.
They both left together, but have not been seen or heard from by their families since.
Julieanne is described as white, 5ft 6ins tall, slim build, with short brown hair. She was last seen wearing a blue hoody, beige trousers, and black Adidas trainers with red, yellow and green stripes, and a yellow sole.
Zeina is described as white, 5ft 8ins tall, medium build, with blonde hair, a purple fringe, and a shoulder-length ponytail. She was wearing grey tracksuit bottoms, brown UGG boots, a purple/grey Adidas jacket with hood, and carrying a black Adidas bag with white logo.
A Lothian and Borders Police spokesman said: “While there are no immediate concerns around their safety, the girls’ families are concerned over their welfare, and we are appealing for any information that can help us trace them.
Zeina Sirrieh
“Both girls are known to frequent the Hunters Square area of the city centre, and we are appealing to anyone who has seen or heard from them since they went missing last night to contact police immediately.
“Anyone else who has any other information that can help our inquiries should also get in touch.”
Anyone with any information should contact Lothian and Borders Police on 0131 311 3131, or Crimestoppers in confidence and complete anonymity on 0800 555 111.
Edinburgh Labour publish their budget proposals
February 2, 2012 by admin · Leave a Comment
The council’s Budget Meeting takes place next Thursday 9 February 2012. We cannot yet produce a copy of the agenda for you as it is not yet on the Council website.
But in keeping with their actions at this time last year, the Edinburgh Labour Group has published its budget proposals ahead of all the other political groups. So while this document is titled an amendment, it is really a set of counter-proposals to whatever the LibDem/SNP administration, or the Tories or Greens produce over the next few days. When quizzed about it this morning at the full council meeting, the Council Leader, Jenny Dawe, would not say exactly when the administration budget would be published for the other groups to examine, instead saying that it would be published “as soon as possible.”
So what do the Labour Group have to say about how roughly £1bn should be spent in the year to come?
Well in spite of the backdrop of the Scottish Government cutting cash available to local government, the Labour Group want to ensure that all council workers and external contract workers receive the minimum wage of £7.20 per hour.
They mention the money spent (or in their view wasted) on the Alternative Business Model proposal, which amounts to £4.25m according to their calculations along with unquantified sums spent in-house. One of the recurring proposals in the Labour Budget is the introduction of a Cooperative Model which aims to set up a Cooperative Development Unit to run a variety of council services on a joint basis, which they think will provide best value.
Writing on the STV website, Councillor Ricky Henderson explained why they would like to use this model:-”Co-operative models are now being developed to good effect throughout the UK and the time is right to bring together citizens, tax payers, communities and workers to establish new methods of service delivery that empowers people to do what they think is best for their community, with Council support, rather than the Council adopting a “we know best” approach. To that end we will establish a Co-operative Development Unit that will develop and support co-operative models of service delivery.”
Labour have also found £826,000 which they believe needs to be reinstated to ensure that Voluntary Sector Grants are maintained at current levels, £740,000 for Edinburgh Leisure and £550,000 for library services to ensure Sunday opening.
In an effort to ensure that all school leavers are looked after and given a real future, they advocate spending £2million on Employability Services, £3.1m on schools maintenance and £1.2m to Neighbourhood Partnerships which they hope will allow real consultation on local issues.
And how do they propose making savings to ensure they have the money to do all of this? They want to manage absenteeism among employees, and they also intend restructuring Senior Management positions in the council. They also want the whole budget process reexamined to ensure it is the best way to set spending limits.
Finally they generally recommend a new cooperative approach to local government to preserve spending on frontline services.
So what do you think? Would this parcel of proposals work?
The full budget proposals are as follows:-
The City of Edinburgh Council9th February 2012REVENUE BUDGET 2012- 2013CAPITAL INVESTMENT PROGRAMME 2012- 2016HOUSING REVENUE ACCOUNT AND CAPITAL PROGRAMME 2012- 2013LABOUR GROUP AMENDMENT1. AVAILABLE RESOURCESCouncil agrees that the protection of front line services remains an important priority, and acknowledges that every effort should be made to rationalise back-office functions.Council further agrees that economic regeneration is vital to ensuring Edinburgh’s prosperity and future prospects; and recognises the Council’s duty to lead on both issues.Therefore Council notes:
- The current budget position as contained within today’s report/s.
- The imbalance in revenue resources over the next 3 years due to the allocation of funding from the Scottish Government.
- That future years will be extremely challenging based on current allocations / forecasts.
2. SERVICE PRIORITIESCouncil now agrees:
- That the introduction of the Living Wage of £7.20 per hour for Council workers is necessary to ensure social and economic justice and will also support the local economy.
- To plan for the payment of the Living Wage to be a condition of future contracts with external suppliers.
- That in future the highest paid Council employee shall earn no more than 12 times the salary of the lowest paid Council worker.
- To establish a “PSC / Service Improvement Fund (Spend to Save)” of £11million to develop Council services and achieve efficiency savings; whilst noting that some £4.25million of abortive expenditure, plus extensive internal costs, has been sunk on the abandoned privatisation alternative.
- To establish a “Co-operative Development Unit” (CDU) with an initial fund of £250,000. This unit will be resourced by the redeployment of senior staff from elements of service restructuring; noting that this restructuring has been called for in the previous 4 Labour Group Budget Amendments.
- The CDU will work with Council departments, communities and partner organisations to develop sustainable co-operative models which will deliver excellent public services in a cost effective and cooperative manner. (i.e. childcare, renewable energy production, housing)
- That £3.44million funding in 2012/13 will go towards the ‘Change Funds for Health and Social Care and Early Years’, to support the wider alignment of budgets on a preventative basis, with provision of £6.88million by 2014/15.
- To reinstate £826,000 of Voluntary Sector funding to ensure that all Voluntary Sector Grants are maintained at current levels, throughout 2012/13.
- Funding of £740,000 to Edinburgh Leisure for specified works and services.
- To reinstate £550,000 to the Libraries Service, which would secure existing Sunday opening hours.
- To allocate £2million towards Employability Services in the city, ensuring that every school-leaver has a positive employment/education destination, and agrees to review the effectiveness and deliverability of these services in view of their importance to jobs and economic success.
- To call for an urgent report, within 2-cycles, on all potential solutions to provide long-term stability for the funding of these Employability Services/Programmes.
- That, recognising the need for ongoing schools maintenance, an additional ‘School Fabric Repairs’ fund of £3.1million is established.
- That an additional investment fund of £1.2million is allocated to Neighbourhood Partnerships (doubling their existing discretionary spend) and those local communities are thus fully consulted on the best use of these one-off resources for infrastructure or community improvements, and also local co-operative developments, such as:
- roads and footways improvements (Right First Time [RFT])
- expansion of ‘Real Time Information’ for local bus services
- cycling infrastructure improvements
- local Play facilities
- local Sports Pavilions
- local Community Centre facilities
3. PROPOSED SAVINGSCouncil further agrees to the following areas of significant saving:a. Restructuring of Senior Management (Heads of Service) Postsb. Reduction in the Q.I.O. Teamsc. Removal of various Council Publicationsd. Absenteeism management4. CONTINUED INVESTMENTCouncil notes this budget allows the following areas of continued investment:a. Nursery, Primary, Secondary and Special Schoolsb. Health and Social Care Services for the Old and Vulnerablec. Voluntary Sector, and third-party, grant supportd. Sport and Physical Activity servicese. Neighbourhood Services and local infrastructuref. Libraries5. FUTURE BUDGET DEVELOPMENTCouncil notes that the budget process is an internal exercise which culminates in the setting of the Council’s budget in mid-February each year. Spending plans are set for at least 12 months and sometimes up to 3 years.Council agrees to establish a new Council Budget Committee to improve the scrutiny, and effectiveness, of the budget process. The proposed committee would be made up of Councillors and external groups representing wider civic society in the city. Such a dedicated budget committee could radically improve scrutiny and transparency of the budget setting process.6. POLITICAL CHOICECouncil thus agrees to develop the concept of a ‘Co-operative Council’, positively promoting local decision-making, and rejecting the now, failed privatisation alternative.Council thus acknowledges that this budget has focused on proposed areas of targeted savings to enable both continued investment in essential front line public service priorities, and the achievement of longer-term sustainable savings.7. ADDITIONAL APPROVALSCouncil notes the following:
- Report no. CEC/86/11-12/PS and CEC/87/11-12/PS by the Director of Corporate Governance, setting out the overall resources available for revenue expenditure.
- Report no. CEC/??? by the Director of Corporate Governance setting out the proposals for funding services from third parties in 2012/13.
- Report no. CEC/88/11-12/PS and CEC/??? by the Director of Corporate Governance setting out the overall position on capital resources for the period 2012 – 2016.
- A further report will be submitted to seek approval of revised charges for Council services, the outcomes of which are contained in Annex 1 to this amendment.
Council approves the following:
- The revenue budget set out in the reports, subject to the adjustments set out in Annex 1 to this amendment.
- The 2012 – 2016 capital budget as set out in reports CEC/88/11-12/PS and CEC/??? by the Director of Corporate Governance.
- The Council Tax and Rating Resolutions as set out in Annex 2 to this amendment.
- The recommendations contained in report CEC/??? by the Director of Services for Communities to increase rents by 7.9% in line with the agreed rent strategy in the HRA approved business plan.
Signature of Proposer ……………………………………………………Signature of Seconder ……………………………………………………
Register now to vote in the local government elections
February 2, 2012 by admin · Leave a Comment
Edinburgh residents are being urged to join the thousands already registered to vote in the Local Government elections on Thursday 3 May 2012.
Almost 60,000 people have already registered to vote by post, out of more than 330,000 electors. This is the highest number of postal voters registered for any council in Scotland.
Sue Bruce, Returning Officer for Edinburgh said: “We are pleased to see that so many people have already registered to vote. For those who have not yet done so, I would urge you to make sure you register by the deadline of 18 April.
“Registering is quick and easy and makes sure that you will be able to vote in a way that is most convenient for you – by post, at a polling station near your home or even in exceptional circumstances, by proxy – so that you can have your say in the elections on Thursday 3 May.”
You can check if you are registered by phoning the Electoral Registration Office on 0131 344 2500If you are not already a postal voter and wish to apply you can download a form from www.lothian-vjb.gov.uk or phone 0131 344 2500 and ask for a form to be posted to you.
In the forthcoming Local Government election, voters will be electing 58 councillors to represent them across the city’s 17 wards. There are 7 four-member and 10 three-member wards in Edinburgh.
The election will be conducted under a voting system called the ‘Single Transferable Vote’ (STV). Voters can vote for as many candidates that they like, ranking them 1, 2, 3 etc in order of preference. A formula then calculates who is elected based on those preferences.
Further details on the 2012 Local Government election will be available over the coming months.
(And yes we are showing you a photo of a ballot box from last year’s national elections when you voted in the UK referendum too… Remember?)
Council to ask Justice Minister for rethink on abolition of prison visiting committees
February 2, 2012 by admin · Leave a Comment
Councillors decided today to approve a motion lodged by Councillor Joanne Mowat asking the Chief Executive to write to the Justice Secretary about his recent moves to abolish prison visiting committees. The members of prison visiting committees are approved by the council, so it was right that it should be discussed in this forum, even if it is a government matter.
“Council:i. notes the recent decision of the Cabinet Secretary for Justice to abolish prison visiting committees thereby removing independent monitoring of Scottish penal institutions from the landscape;ii. regrets this decision and will seek to join with others to campaign to retain independent monitoring of Scottish penal institutions;iii. instructs the Chief Executive to write on behalf of the Council to the Cabinet Secretary for Justice outlining our concerns andasking for him to re-consider his decision.
Splashback allowed to tread water for six months
The campaign group was back at the council chambers today trying to ensure that the future of the site in Leith is ensured as a leisure pool not something like a Tesco Store. They explained during the meeting that a new group called Springboard wants to make an offer but as they have not had the figures from Edinburgh Leisure it is impossible to put together an offer by 8 February which is the closing date. They said after the meeting that there seem to be around three or four interested parties. The group have also undertaken to advise the council if they cannot or will not make such an offer within the six months.
This afternoon the Green Party who had tabled the motion for discussion said:-
“It’s very welcome that that this proposal by Green Councillors has won the backing of the majority of the Council. Six months will now be given for a community bid to be put together to take over and reopen Leith Waterworld.
“We’ve also heard a promise today that detailed operating figures will now be released to help the community bid to be worked out.
“It is going to be a huge challenge but it’s something that other communities in Scotland have succeeded in. I very much hope the Council Administration will now get behind the development of this bid and offer any support the community need to bring it forward.”
Changes to Waste Collection in South & South West Edinburgh
February 2, 2012 by admin · Leave a Comment
Waste collection days are set to change for 7000 households and 200 trade waste customers in the South and South West neighbourhoods of Edinburgh.
As part of the Council’s Environment Service Improvement Plan, those areas which previously had a four-day week collection schedule will move to a five-day week, meaning some areas will now have a different collection day.
The changes, which will come into effect from Monday 6 February 2012, will affect green domestic waste bins only; there will be no change to the collection days for any other waste collection or recycling services.
A small number of trade waste customers will also be affected by the change.
Letters will be sent to all households highlighting their new collection day or residents can visit the website to find out if their street is affected. Trade waste customers will be informed by telephone and letter.
Those who receive extra help with their collection will continue to receive this on their new collection day and do not need to do anything else.
Councillor Robert Aldridge, Environment Leader, said: “The Council is determined to deliver a 21st Century, customer focused waste collection service which provides good value for the Council taxpayers in Edinburgh.
“This change is part of this process and if residents have any concerns or questions regarding the new service please contact Waste Services on 0131 529 3030 or emailwaste@edinburgh.gov.uk.”
